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Contact STANLEY Customer Service

How to Reach a Person at STANLEY

Verified Contact Information

Toll-Free Number:

  • 1-800-251-4535
Call customer service

STANLEY Email:

General Info
Send Message

STANLEY Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular STANLEY Phone Number
1 (800) 251-4535
Average Hold Time
00:01:11
Average Calls duration
4 minutes
Most Popular STANLEY Email Address
info@stanley-pmi.com
STANLEY Live Agent Availability
7% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact STANLEY?

Most Popular Number:

(800) 251-4535
Total calls: 832 Issues resolved: 27 Last call: Apr 6, 2026

STANLEY customer service phone number is 800-251-4535. You can call this line to get information about the available items, get assistance with your order, resolve issues with billing and delivery, or help you request a return or refund.
The busiest day to contact the company is Monday. Thus, if you don’t have much time, consider calling STANLEY support at the end of the week.

STANLEY email address for general inquiries about the company is info@stanley-pmi.com. As an alternative, you can also send a message via STANLEY website. Customers who prefer messaging on social media platforms can contact the company via Facebook or Instagram.

The company is headquartered in Seattle. STANLEY address for contacting the company via mail is 2401 Elliott Ave, Ste 4, Seattle, WA 98121, US. In case you need to return an item purchased, please reach out to the support team and get details about the return address.

The company's customer service department is available Monday through Friday from 6 am to 4 pm PST. Customers can get in touch with the support team via phone, email or website. Please note that holiday periods may affect STANLEY hours of operation. Thus, consider contacting the company beforehand to get updates about possible schedule changes.

As an alternative to sending an email, customers can contact the company via STANLEY website. To submit a message, follow the “Contact Us” link and follow the link in the “Help and Support” paragraph. Afterward, fill out an online form and submit a ticket. Currently, STANLEY support team experiences high contact volume which results in delayed response times. However, customer care representatives will address your inquiries as quickly as possible.

PissedConsumer Club

Contact Information

STANLEY Website:

STANLEY Help Center:

Corporate Office Address:

Stanley Drinkware and Gear
2401 Elliott Ave, Ste 4
Seattle, Washington 98121
United States

Summary of STANLEY Customer Service Calls

832 TOTAL
CALLS
04:09 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call STANLEY?

Product/ Service Question:

  • Warranty Claim Follow-Up – Insulation Failure
  • “Faulty lid on Stanley cup”
  • “Stolen product”

Shipping and Delivery Question:

  • “Wrong shipping address”
  • “Order 1051171 wrong address”
  • “Haven't received my order”

Request for Information Question:

  • “I have a wet dry shop 4.0 horsepower 5.0 5.0 gallon looking for a good rug vacuum attachment”
  • “Order status”
  • “Concern on warranty claim”

Return/ Replace Question:

  • “Replacement shop vac hose needed”
  • “Replacement lid”
  • “Replacement Stanley”

Payments and Charges Question:

  • “My portable power charger won't charge”
  • “I've got a 500 amp jumper box I've had it two weeks and it won't hold a charge”
  • “My list order that is paid in full”

Activation/ Cancellation Question:

  • “Cancel an order”
  • “I want to cancel my order”
  • “Cancelation”

Staff Question:

  • “Want to talk to customer service”
  • “Bad customer service”
  • “Customer service”

Refund Question:

  • “Not refunded”
  • “Refund”

Account Question:

  • “Coupn code”
  • “Change info in account”

Cards Question:

  • “Card declined”

Website/ Application Question:

  • “Website down”

Other Question:

  • “This is the wrong adresse”
  • “Top of 40oz cup damsged”
  • “Plunger assembly is 180 degrees out, it won’t fit into cap. My thermos is worthless.”

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